Privacy Policy

1. Introduction

Epar Bangla ("we," "us," "our") operates a multi cuisine restaurant and event management & catering business in Habra, North 24 Parganas, West Bengal. This Privacy Policy applies to visitors of eparbangla.com and describes how we handle information collected when you browse our site, fill out a contact or enquiry form, or reach out to us via phone or WhatsApp.

By using this website, you agree to the collection and use of information as described in this policy.

2. Information We Collect

We collect information in the following ways:

• Information you provide directly: your name, phone number, email address, and event or booking details when you submit a contact form, enquiry, or message us on WhatsApp.
• Automatically collected information: standard technical data such as IP address, browser type, device type, pages visited, and time spent on the site, gathered through cookies or similar technologies.
• Communication records: messages, calls, or WhatsApp conversations you initiate with us regarding bookings, catering enquiries, or feedback.

3. How We Use Your Information

We use the information we collect to:

• Respond to enquiries about table bookings, takeaway orders, catering, or event planning
• Provide quotes, confirm bookings, and coordinate event or catering logistics
• Improve our website, menu presentation, and overall customer experience
• Send updates about your booking or enquiry when necessary
• Comply with applicable legal or regulatory requirements

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Cookies & Similar Technologies

Our website may use cookies to remember your preferences and understand how visitors use the site. Most web browsers let you refuse cookies or alert you when a cookie is being sent. If you disable cookies, some parts of the site may not function as intended.

5. Third-Party Services

We may use trusted third-party services to operate our website and communicate with customers, including:

• WhatsApp: for booking enquiries and customer communication, subject to WhatsApp's own privacy practices
• Google Maps: to display our restaurant location
• Hosting and analytics providers: to keep the website running and understand visitor traffic

These third parties have their own privacy policies governing how they handle data, and we encourage you to review them.

6. Data Security

We take reasonable steps to protect the information you share with us from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as needed to respond to your enquiry, fulfil a booking or catering order, or as required by law. You may request that we delete your information by contacting us using the details below.

8. Children's Privacy

Our website is intended for a general audience and is not directed at children. We do not knowingly collect personal information from children without parental involvement.

9. Your Choices

You may contact us at any time to ask what information we hold about you, request a correction, or request that we delete it, subject to any legal or operational requirements that may limit deletion.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. The "Last updated" date at the top of this page will reflect the most recent revision.